BOA Lifetime Guarantee — Free Replacement Parts for Your Cycling Shoes
Your BOA Dial Broke? Don't Throw Away Your Shoes.
If you ride with BOA dials on your cycling shoes, there's something you need to know: BOA offers a Lifetime Guarantee on all their components. If your dial breaks, stops clicking, or your wire snaps — they'll send you replacement parts for free. No questions asked.
Most riders don't know about this. Let's break it down.
What's Covered
| Covered | NOT Covered |
|---|---|
| BOA dials (the turning mechanism) | Shoe soles, uppers, or tread |
| BOA laces/wires (the tightening cable) | Sewn-in or heat-welded guides & housings |
The guarantee covers BOA's own components — the dial and the wire. It does NOT cover damage to the shoe itself (delamination, torn uppers, worn-out soles, etc.).
How to Claim (Takes 5–10 Minutes)
- Go to boafit.com → Support → Warranty
- Answer a few diagnostic questions about the damage
- BOA identifies the replacement parts you need
- Parts ship to you — free of charge
No receipt needed. No proof of purchase required. It's that simple.
When Should You File a Claim?
- Dial spins freely and won't tighten anymore
- Wire/lace snapped or frayed
- Dial popped out or cracked
- Clicking mechanism stopped working
- Wire is worn from heavy use
Good to Know
- Any brand — Shimano, Sidi, Specialized, Giro, Lake, Bontrager… if it has BOA, you're covered
- Doesn't matter where you bought them — online, overseas, secondhand — all eligible
- No time limit — it's a true lifetime guarantee
- Not just cycling shoes — ski boots, golf shoes, work boots, snowboard boots — anything with BOA qualifies
Pro Tip
When your BOA system breaks, don't toss the shoes. A new dial and wire will make them feel brand new again. The replacement is easy — most people can do it themselves in a few minutes.
If you need help with the swap, stop by the shop and we'll walk you through it.
Platoon Cycles — www.platooncycles.com
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